Testimonials

What our customers are saying about us:

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Thank you for your honest appraisal of our carpet situation. We recently purchased a home that had gone into foreclosure. After repairing and painting for weeks, we were ready to move in but the carpet looked kind of rough. It had what appeared to be pet stains but strangely there was no foul odor. The house was carpeted throughout and as we were on a tight budget, we decided to have it cleaned until we could afford to replace it. We booked the cleaning with Big Ben as we knew of their reputation of being fair and honest. When the cleaning crew arrived, they assessed the situation and recommended that we not clean the carpet as the entire house was riddled with pet stains and steam cleaning would actually bring out the smell that someone had obviously treated with some kind of chemical. When I asked if there was any way to clean it without bringing out the smell they did quote to do deep stain clean, (deep extraction), but it would be expensive and they didn’t think it was worth the money considering the overall condition of the carpet. We were grateful that we didn’t waste our money. We decided to rip it out and paint the concrete floor to seal it until we were ready to put down new flooring. As we ripped the carpet out it was obvious that the entire carpet and underlay was covered in pet urine. I am so thankful that Big Ben was honest in this situation and I shudder to think that we would have been living with that utterly gross carpet if they had not been so honest. I would highly recommend Big Ben Cleaners.

-Janet F 

Cochrane

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Coming back home after the wildfire to my Fort McMurray home had many uphill battles associated with it. The cleaning of my carpets, upholstery, and mattresses was not one of them. Big Ben Cleaning was fast, friendly, professional, and absolutely a pleasure to work with. When they were in my home it did not feel like there were working in the home, but friends. They went above and beyond in the job they had to do and actually called their bosses to see if they could do more than originally planned. Thank You Big Ben!

-Christopher P.

Fort McMurray

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As a longtime professional business in Cochrane, we’ve been using Big Ben for our carpet and upholstery cleaning needs for a number of years. Larry has always been very good to deal with, ethical and trustworthy and eager to do a good job. We especially appreciate that Big Ben is flexible and will, within reason, schedule a cleaning for a time that works best for us. Most recently we were debating replacing our carpeting because after 20 years it was beginning to show its age, especially in high traffic areas. Decided instead to call Larry for a cleaning. So glad we did. The carpets came out much better than expected and replacement is now unnecessary. Recommending Larry and Big Ben Cleaning Inc. is a no-brainer. He knows what it is to run a service oriented business, is passionate about what he does and consistently produces a high quality end result.

-Richard F.

Cochrane

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We had Big Ben clean carpets in 2 of our places and as well do the furnace & duct cleaning and they were very professional and did an awesome job cleaning. They went above and beyond by sending us pictures along the way when we couldn’t be there and gave us a multiple job discount! We will definitely use them again! 
-Joanne S

Airdrie & Cochrane

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Had Big Ben Cleaning come and clean our downstairs carpets. Larry and Miles kept me updated by phone on their arrival time, very good communication. Both are super personable and very professional. I have had other carpet cleaning companies and this is by far the best one, they know their stuff and are efficient. Prices are very reasonable as well. Will be having them back to do the upstairs in the near future.
-Gayle M

Airdrie

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After many very unhappy carpet cleaning experiences, I am so excited to have found someone who follows through with an incredible job. From actually being able to phone and talk to someone who was kind and knowledgable (shout out to Larry!), to the positive and professional interaction when they arrived (thanks Larry and Myles), I was impressed. Yes, they charge a bit more than your cheap coupon in the mail, but the work is easily worth that and more. My carpets are 16 years old and I truly didn’t think the dull grey colour would change. Over the past few weeks, I have said numerous times to my husband that I can’t believe how clean the carpet on the stairs looks. Much cheaper to pay for this cleaning than replace carpet. We also had our furnace cleaned which was done with a care I haven’t seen in past cleanings. I am so grateful and highly recommend this company! 
-Elisa B

Calgary

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“We used Big Ben for our business, we had carpets that were 10 years old and we were discussing replacing them. Big Ben came out and did a test spot that was dramatically cleaner. They came to do the entire business and were on time, professional, and did an exceptional job. We are using Big Ben at our other facilities now. I would highly recommend!”
– Slade K.

Buisnesses in Cochrane and Calgary

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“I have used Big Ben for years now, both carpet cleaning and now for furnace cleaning. The new owners are just as good as the previous owner and now offer more services like furnace/duct cleaning.

First of all they are respectful and ensure they protect the walls in your home from the hoses and equipment. They arrived on time and did an excellent job cleaning the carpet and furnace.

When they did the furnace and duct cleaning they offered to show with a camera the before and after so I could see the actual work that was done. They used silver tape to cover any visible holes or leakage of warm air from the ducts. They covered all the vent holes then sucked out all the dirt then vacuumed each vent. They gave me good advice on caring for my furnace. They offered without high pressure selling to spray a disinfectant in the ducts. When they were done the price was what the had quoted.

I would highly recommend this company without reservation. “

Audrey Z.

Properties in Cochrane and surrounding areas

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“I’ve known about Big Ben for years but never took advantage of their services. SO glad I did! They arrived early, cleaned the carpets well and were reasonably priced. I run a music studio in my home and am glad that the carpets are clean and safe for the kids to enjoy now! Can’t recommend them enough.”
– Laura H.

Calgary

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“Our family chose to have our carpets cleaned by local company, Big Ben Carpet Cleaning, after several positive recommendations and we were NOT disappointed. The service was prompt, professional, and affordable. We would not hesitate in recommending this company to our family and friends!
Thank you! ”

– Leanne O.

Cochrane

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“I have used Big Ben carpet cleaning services numerous times and I am always happy with the results! They show up on time and do a very efficient and quality job. They were able to get all my stains out every time. They are also very reasonably priced. I would definitely recommend them!

Thanks,”
–  Krista F.

Cochrane

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“This is the second time I have used Big Ben. (First for a move out clean, then for a spruce up of our current home.) Not only did they show up early, but called 45 minutes before to let me know they were running AHEAD of schedule. The cleaners where polite, professional, and efficient. They inquired after the nature of a few stains we had, treated appropriately, educated me on continued care, and finished in less than the estimated time. Even better, my carpets are spotless (which is quite the accomplishment with three little people in the house who had spilled all manner of foodstuffs on the floor). We will use them again and recommend them to others. “

-Joy J.  

Cochrane

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“Friendly, punctual service. They came highly recommended locally and I was very pleased with my experience. My carpets looked AMAZING.”

-Kerry D.

Cochrane

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“Big Ben cleaning came to the house and did a free estimate. They were thorough in their quote and found trouble spots we didn’t even notice from the previous owners. Had suggestions and helpful tips and were overall great to deal with. Definitely recommend them.”

-Alicia H

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“I will not hesitate to recommend Big Ben to anyone who is looking for a company who truly cares in the quality of their work and are meticulous at what they do. I had Big Ben come and clean the carpets to my stairs and landings in my home and I am very pleased at the outcome! The carpets look brand new! They took their time and were very thorough. I will be using this company for all my carpet cleaning needs in the future. Thank you Big Ben!”

-Stacey Latyn

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“Big Ben did a wonderful job. Able to book an appointment on short notice. They gave me a curtesy call before and showed up on time. Cleaners were friendly and professional. Brought life back to old carpet.” 

-A Google User

Calgary

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“Nothing much more to add than previous shout outs…came on short notice, courtesy call, on time, satisfied with good job done, and affordable. Thanks Larry, keep up the good work!
-Mark & Val T

Cochrane

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Just wanted to post a review … 🙂 We had our furnace cleaned yesterday (didn’t realize how long it’s been!!), used Big Ben Cleaning, and they were excellent! Great guys, easy to work with, efficient, fast scheduling, competitive pricing. Highly recommend them.
Ted & Konnie F

Airdrie

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After many very unhappy carpet cleaning experiences, I am so excited to have found someone who follows through with an incredible job. From actually being able to phone and talk to someone who was kind and knowledgable (shout out to Larry!), to the positive and professional interaction when they arrived (thanks Larry and Myles), I was impressed. Yes, they charge a bit more than your cheap coupon in the mail, but the work is easily worth that and more. My carpets are 16 years old and I truly didn’t think the dull grey colour would change. Over the past few weeks, I have said numerous times to my husband that I can’t believe how clean the carpet on the stairs looks. Much cheaper to pay for this cleaning than replace carpet. We also had our furnace cleaned which was done with a care I haven’t seen in past cleanings. I am so grateful and highly recommend this company! 
-Elisa B

Calgary

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I had Big Ben come clean my carpets yesterday and I couldn’t be more impressed with the level of professionalism. Adam and Myles were incredibly friendly and knowledgeable. They explained the technical side of carpet cleaning in an understandable way and gave me so many helpful tips on how to get out future spills and stains. My carpets look brand new again. They also did a free inspection on my furnace and I will 100% be booking them to come clean that next!

-Jocelyn K

Calgary

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We would recommend this company to everyone we know. Larry is fantastic to deal with over the phone and in person. Larry and Miles were thorough and detailed in their work. They answered any questions we had. Both personable and professional. Great experience!

-Curtis

Calgary

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Excellent and professional service! We had Adam and Larry come at short notice. They are extremely friendly and considerate. They did an amazing job too – the carpets look brand new! They took the time to explain the process t me as well.
I highly recommend their services.

-Claire T

Cochrane

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Long overdue reviewing this wonderful local business. We called a couple of companies to see about having someone out right away. The cat had puked one too many times and I was so done with the appearance of our (white) carpets. They were so dirty and stained we were actually discussing replacing them instead of cleaning them. Big Bens was the only company to call me back right away. Myles heard me in my needs and the urgency, he made some adjustments to get to our job within a couple of days and I was SO grateful. The job they did was excellent! They made our carpets look amazing!! With their help and some annual maintenance I think we can coincide happily with kids, pets and life on an acreage with white carpets. Highly recommend Big Ben Cleaning! Thank you again Myles 🙂

-Chelsea B 

Rocky View County

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Excellent customer service and results. I appreciated their promptness, and their call to tell me they were on the way! The results were as impeccable as their customer service. Highly recommend choosing this company!

-Nichole O

Calgary

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What a relief to deal with a cleaning company who employs people who are professional, take pride in their work, do an excellent job, and are a pleasure to have in my home. After opening the door to some questionable looking and acting folks in the past from other companies, who were gruff and in a rush, and who did a mediocre job, it was great to work with these people. I had a great experience and will certainly use them again.

-Angela M.

Calgary

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Big Ben Carpet Cleaning not only came with short notice, (after another company failed to show-up), but they were on time! They called on their way and brought my carpet from the dead! We had been talking about replacing the carpet since we moved in 8 years ago. They cleaned it and now it looks like new! I wish I would have taken before and after pics. I am so impressed! They gave us booties just in case anyone had to walk on the carpets and a big bottle of spot cleaner. We have had the carpets cleaned before a few times by other companies but never with these amazing results – I am so impressed!!
-Susan W

Cochrane

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“They did an outstanding job taking stains out of a whitish coloured carpet in our rental house. Definitely exceeded my expectations and I’ll be using them again.”
– Mikey L.

 

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“We have a number of rental properties and have used Big Ben carpet cleaning for years when tenants move out. We also use them for our personal residence. The guys are always professional and courteous, show up on time, do top notch work and give outstanding service. They aren’t the cheapest, but they’re the BEST!”
– Q5 Rentals

 

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“Excellent service! Our carpets looked new and they are 16 years old…Reasonably priced and great customer service! Thanks Big Ben!”
– Don & Gloria C. 

Cochrane, Alberta

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“Wanted to share my very first experience with Big Ben Carpet Cleaning service and how extremely happy I was with the customer service and the cleaning that was done in my home. Larry is very professional and he was recommended to me by a friend. I was impressed with the fact that he came back to clean a spot again as it was still a little discoloured at no charge ! This was above and beyond for me…. Thank you :)”
– Carly R

Cochrane

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“Big Ben Carpet Cleaning is awesome! I have used them a few times & will continue to use and refer them. Great workmanship & awesome customer service!”
– Jodi D.

Cochrane

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“Arrived on time. Friendly, but professional, didn’t waste time. Did a thorough cleaning, able to remove stains not removed by previous cleaners. Accessed my suite without messing up. Gave adequate instructions re drying time and replacement of furniture. Very reasonable cost. I would have them do the job when required again. A satisfied customer”
– Anita D.

Calgary

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“Great Company to do Business with, they are on time and do a great cleaning job, very friendly and helpful staff. Will continue to use for all our carpet cleaning here at Canadian Southern Baptist Seminary.”

-Ed A.

Cochrane

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“This was my first experience with carpet cleaning, as we had never had them done before in our home since we bought it. Big Ben Cleaning was professional from beginning to end. The technician arrived on time and gave me a quick brief, while educating me on the science of carpet cleaning. He completed the job efficiently, then let me know how to handle possible stains in the future. My carpets looked great and I was happy with the price! I will definitely be calling Big Ben to do them again next time, and would recommend to anyone!”

-Leslie F

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“We had our Furnace and Carpets cleaned after construction was completed in our basement. The quality of the work was very good, the staff very professional and accommodating. The cost was significant but I guess you get what you pay for.”

-Nolan G

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Reasons I will use Big Ben Again:
1) Excellent communication and customer service.
2) Efficient and Thorough.
3) Good Prices.

-Stephanie Z

Cochrane

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The guys at Big Ben Cleaning did an awesome job on our carpets. They came on time, were very professional and very affordable. We will definitely be using them again 🙂
-Penelope P

Cochrane

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Owner Larry was professional and personable individual to speak to over the phone. Larry and Miles arrived on time to clean our carpets and furnace. Extremely thorough and detailed in their work. They have multiple services they provide at reasonable prices. We wouldn’t deal with any other company. Excellent people excellent service. Dealing with companies such as this one is re-freshening.  
-Lesley D

Calgary

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The crew at Big Ben Carpet Cleaning was professional, friendly and knowledgeable. They arrived on time, completed the job quickly (which was important for us as we own a gym and had to move equipment around in order to clean the carpets), and even had time to educate my staff on the processes they were using. Weeks later, we are still receiving compliments on the look, smell and feel of the carpets. Thanks Big Ben!
– Christine S

Cochrane

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We are very happy with the carpet cleaning we had done with Big Ben Cleaning Inc. Very professional, efficient and friendly. We wouldn’t hesitate to use them again and felt very comfortable letting them into our home.  
Laina M

Cochrane

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I just had my furnace cleaned along with my vents and my carpets cleaned as well. The two guys that came were professional and very nice. They answered all my questions and showed me pictures at the end of the job. Thanks for the great job!
-Kendra T

Cochrane