Frequently Asked Questions

How often should you have your carpets cleaned?

According to the Institute of Inspection, Cleaning and Restoration (IIRC), all carpets should be cleaned at least once a year. In low-traffic areas, carpets can go 12 to 18 months between cleanings, but high-traffic areas should be professionally cleaned on a quarterly basis.

dogHouseholds with pets, smokers, children and a good amount of foot traffic should have their carpets professionally cleaned two to four times each year. Dust mites, pet dander and allergens are only part of the problem. While dust and bacteria trigger asthma attacks and allergic reactions, the dirt, sand and abrasive particles shorten the life of your carpet and result in premature wear.

In addition to hiring a professional carpet cleaner, homeowners should vacuum areas with little foot traffic once a week and more often in highly trafficked areas. If pets and kids are in the house, these areas may need to be to tended to multiple times each week.

Vacuuming frequently, spot-treating stains and hiring a professional carpet cleaner at regular intervals will prolong the life of your carpet and keep it looking clean and fresh all year.

What are the benefits of carpet cleaning?

There are many, many benefits to having your carpets cleaned. Here is our top 3:

  1. Carpet cleaning eliminates trapped pollutants

According to the Environmental Protection Agency, a dirty carpet can retain several sources of indoor air pollutants, including pet dander, bug and insect allergens, lead, particle pollution, and everyday dirt and dust. Toxic airborne gases can adhere to these particles and also get trapped within the carpet.
These toxic gases can be released through everyday activities such as vacuuming and walking across the carpet, which can cause them to contaminate the air in your home. Professional carpet cleaning services kill these bacteria with high heat, special shampooing formulas and can remove deeply trapped pollutants with high-powered truck mounted vacuums.

  1. medical 3d illustration - typical dust miteCarpet cleaning can clear out dust mite infestations

Many homes have dust mite infestations, yet most homeowners aren’t aware of the infestation because the creatures are microscopic. Dust mites themselves aren’t allergens, but they often leave behind feces and body fragments which are.

Because of the microscopic size of these particles, they can easily be inhaled when the area is disturbed, which can exacerbate allergies. We utilize a technique known as steam cleaning which exposes your carpet to high temperatures that dust mites can’t survive.

  1. Professional Carpet Cleaning enhances your home value

Carpet is expensive to replace, however with regular and proper professional cleaning, older carpets can be given new life, with stains removed and the fibres refreshed, while newer carpets can be “perked” up and kept new for lasting enjoyment, all of which adds to enhance your home value and indoor living experience.

There are numerous studies which prove the benefits of professional carpet cleaning as described above, so rather than providing a number of links, we encourage you to do a search on the internet if you would like more specific information on professional carpet cleaning and the different methods.

 

Are you insured and bonded?

We sure are, our company has a commercial insurance policy. We believe in protecting our clients and ourselves. All of our cleaning specialists are insured and bonded.

I am really busy. Will I need to be home during the time my home is cleaned?

It’s up to you whether or not you would like to be home for your cleaning. If you are unable to be home, (or choose not to be), we ask that you leave a key in a safe location or have someone open the house in your absence.  

What if I am not satisfied with the quality of service I receive?

Just give us a call within 24 hours, and we will come fix the problem, free of charge.

How can I pay?

We take the following as payment: cash, cheque, credit cards, money order, or online bank transfers for those who prefer online banking. 

We have multiple chemical sensitivities. Are you able to help us?

Our  cleaning specialists  will come to your home wearing scent free products, and clothes washed in non-scented laundry detergent. We will only use unscented or all natural cleaning products in your home. If this is important to you please request this service when you book.

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